Attorney-Client Assistance Program (ACAP)

What is the Attorney-Client Assistance Program?

The Attorney-Client Assistance Program (ACAP) works to informally resolve concerns between clients and lawyers. Public liaisons communicate with members of the public about concerns related to their lawyer and, when appropriate, may contact the lawyer to help facilitate communication and work toward a resolution.

ACAP staff do not represent either the client or the lawyer, and we cannot provide legal advice. However, we may be able to provide information or direct you to helpful resources.

Start the ACAP Process

Follow these steps to contact the ACAP and start the process.

Submit the ACAP Intake Form

The most efficient way to request assistance is to complete the ACAP Intake Form. Providing this information helps us understand your concern and respond more efficiently.

Provide information about your concern so we can review the situation.

Initial Review

A public liaison reviews the information and determines whether ACAP may be able to assist.

Possible Lawyer Contact

If appropriate, a public liaison may contact the lawyer to help facilitate communication and work toward a resolution.

ACAP staff do not represent either the client or the lawyer and cannot provide legal advice.

You may also contact ACAP by phone:

Call: (919) 828-4620

Calls are answered through a voicemail system. Please leave your name, telephone number, email and a brief description of your concern. Calls are returned in the order they are received.

Other Ways ACAP May Be Able to Help

• Communicating with your lawyer

• Obtaining your file or documents from your lawyer