Job Title: Technology Support Specialist
Department: Administration
Immediate Supervisor: Assistant Executive Director
Position Supervised: None
Purpose of Job: Provide on-site IT and audio-visual support to the organization through direct troubleshooting and collaboration with systems administrator and managed service providers (MSPs). Responsible for the set-up, management, and operation of audio-visual equipment during State Bar meetings, hearings, events, and projects.
Essential Job Responsibilities:
- Providing support to the organization by applying technical skills to find solutions to the functional needs of users, including new hardware and software solutions.
- Configuring, deploying, and supporting IT hardware and software on end-users' computers across the organization.
- Setting up and operating audio-visual equipment for State Bar meetings, hearings, events, and projects.
- Assisting with the planning, purchasing, and troubleshooting of State Bar audio-visual systems.
- Providing premiere on-site technical support for State Bar meetings, hearings, and special events.
- Performing user account administration in Microsoft 365 and/or Azure Active Directory.
- In conjunction with MSPs, providing on-site, phone, and remote technical support and troubleshooting for end-users' technical issues related to applications, network connectivity, printers, phones, laptops, and desktops.
- Maintaining State Bar inventory by tracking, deploying, installing, upgrading, and replacing hardware, software, and licenses.
- Working with systems administrator to ensure that MSPs are meeting service-level agreements.
- Engaging in projects to improve the organization's technology infrastructure, including phones and audio-visual capabilities.
- Assist in creating, updating and adhering to procedural documents concerning logging, troubleshooting and repairing technical issues and problems.
- Assist team members in monitoring and responding to email inquiries and support requests.
- Other duties as assigned.
Desired Education, Experience, and Skills:
- Associate degree with equivalent IT experience or industry certifications (CompTIA or Microsoft equivalents)
- Minimum of 1 – 3 years’ experience in a similar or closely related position providing technical support, troubleshooting, and repairing hardware and software
- Must be customer service oriented with strong verbal and written communication skills
- Effective analytical and problem-solving skills
- Experience dealing with sensitive or confidential information
- Experience with audio-visual equipment including experience with recording and livestreaming
- Practical experience with Windows environments: desktop and Microsoft 365
- Proven experience with modern remote audio-visual and conferencing tools like Microsoft Teams, Zoom, Webex, and YouTube Live.
- Practical knowledge of cybersecurity concepts
- Ability to meet the physical demands of deploying, replacing, and moving IT hardware
- Willingness to complete a criminal background check and pre-employment skills assessment
Working Conditions:
- Position is non-exempt in accordance with the Fair Labor Standards Act
- Hours: 9 am to 5 pm, Monday – Friday, one-hour lunch break
- Location: On-site, some remote work may be possible
- Overtime: Occasional, paid or compensatory
- Travel: seldom
To Apply: Please send a cover letter, resume, and references to jobs@ncbar.gov.
For Questions About this Position: Please email Martha Fletcher, human resources manager.
The North Carolina State Bar is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
This job description is not an employment agreement or contract. Management has the right to alter this job description at any time without notice.
