Job Title: IT Support Specialist
Department: Administration
Immediate Supervisor: Assistant Executive Director
Positions Supervised: None
Purpose of Job: Provide IT and technical support to the organization through direct troubleshooting and collaboration with managed service providers (MSPs).
Essential Job Responsibilities:
- Providing on-site, phone, and remote technical support and troubleshooting for end-user technical issues related to applications, network connectivity, printers, phones, laptops, and desktops.
- Configuring, deploying, and supporting IT hardware and software on end-user computers across the organization.
- Collaborating and interfacing with MSPs to ensure that service level agreements are met.
- Maintaining inventory databases to track State Bar software, licenses, and equipment as it is deployed, installed, upgraded, and/or replaced.
- Developing and maintaining annual IT budget in collaboration with the assistant executive director.
- Performing user account administration in Active Directory and other internal software applications.
- Implementing patches and updates to operating systems and other software as necessary in conjunction with MSPs.
- Assisting with setup and operation of audio/visual requirements throughout the building and troubleshoots malfunctions.
- Other duties as assigned by management.
Accountability and Authority: Position is accountable to the assistant executive director. Opportunity exists for advancement to management/supervisory role over time.
Desired Education, Experience, and Skills:
- Bachelor's or associate's degree in IT field or other degree with equivalent IT experience and industry certifications.
- Minimum of 3-5 years experience in a similar or closely related position doing technical support, troubleshooting, and repair of hardware and software.
- Experience dealing with sensitive and confidential information.
- Proven experience with Windows desktop and server operating systems.
- Must be customer service oriented with strong verbal and written communication skills.
- Excellent analytical and problem-solving skills.
- Practical knowledge of TCP/IP, DNS, DHCP, and common protocols.
- Practical knowledge of routers, firewalls, Office 365, and SharePoint.
- Practical knowledge of multi-functional devices and scanning equipment.
- Knowledge of Crestron audio/visual equipment or similar, transferrable experience.
- Ability to meet the physical demands of deploying, replacing, and moving IT hardware.
- Willingness to complete a criminal background check, credit check, and pre-employment skills assessment.
Working Conditions:
- Position is non-exempt in accordance with the Fair Labor Standards Act
- Hours: 8:30 a.m. to 4:30 p.m., Monday – Friday, one-hour lunch break
- Location: Begin in office full-time; some remote work may be possible
- Overtime: Occasional, paid
- Travel: seldom
To Apply: Please send a cover letter, resume, and references to jobs@ncbar.gov.
For Questions About this Position: Please email Martha Fletcher, director of human resources.
The North Carolina State Bar is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice.
