Job Title: Administrative Assistant - ACAP
Department: Office of Counsel
Immediate Supervisor: Director of Attorney-Client Assistance Program
Positions Supervised: None
Purpose of the Job: To provide administrative support to ACAP Department
Essential Job Responsibilities:
- Open incoming mail, date-stamp, enter into tracking database, and distribute appropriately
- Open files, prepare labels, enter into the file management database, and track responses
- Assist in generating reports when needed
- Prepare labels, mail grievance and fee dispute complaint form packets
- Respond to written and electronic communications
- Direct callers to appropriate staff
- Provide information to callers on State Bar programs, including various forms and brochures
- Open, process, and maintain files and forward appropriate documentation to facilitators
- Assist public liaisons in communicating with attorneys and clients, when needed
- Provide backup to other members of ACAP Department
- Filing/scanning
Non-Essential Job Responsibilities:
- Serve as back up to perform duties of other employees when needed to include reception
- Perform any other task assigned
Accountability and Authority:
The administrative assistant reports to and is directly supervised by the director of ACAP.
Desired education, experience, and skills:
- Minimum of a high school diploma, with prior experience in legal field preferred
- Familiarity with legal terminology and court system preferred
- Excellent oral and written communication skills required
- Good computer skills (including knowledge of Word, Outlook, and Excel) and the ability to learn content management software systems
- Spanish fluency preferred but not required
Working Conditions:
- Position is non-exempt in accordance with the Fair Labor Standards Act
- Hours: 9:00 a.m. to 5:00 p.m., Monday - Friday, one-hour lunch break
- This position may be eligible for a hybrid work schedule once training is completed
- Overtime: occasional, paid or compensatory
- Travel: seldom
To Apply: Please send a cover letter and resume to Jobs@ncbar.gov.
For Questions About This Position: Please email Lee Ramos, Director of ACAP, or Martha Fletcher, Director of Human Resources.
