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Job Title: Administrative Assistant - Attorney-Client Assistance Program (ACAP)

Department: Office of Counsel

Immediate Supervisor: Director of Attorney-Client Assistance Program

Positions Supervised: None

Purpose of the Job: To provide administrative support to ACAP Department

Essential Job Responsibilities:

  • Open incoming mail, date-stamp, enter information into tracking database, and distribute appropriately
  • Open files, prepare labels, enter into the PracticeMaster database, and track responses
  • Assist in generating reports when needed
  • Prepare labels, mail grievance and fee dispute complaint form packets
  • Respond to written and electronic communications
  • Direct callers to appropriate staff
  • Provide information to callers on State Bar programs, including various forms and brochures
  • Open, process, and maintain files and forward appropriate documentation to facilitators
  • Assist public liaisons in communicating with attorneys and clients, when needed
  • Provide backup to other members of ACAP Department
  • Filing/scanning

Non-Essential Job Responsibilities:

  • Serve as back up to perform duties of other employees when needed to include reception
  • Perform any other task assigned

Accountability and Authority:

The administrative assistant reports to and is directly supervised by the director of ACAP.

Desired Education, Experience, and Skills:

  • Minimum of a high school diploma, with prior experience in legal field preferred
  • Familiarity with legal terminology and court system preferred
  • Excellent oral and written communication skills required
  • Good computer skills (including knowledge of Word, Outlook, and Excel)
  • Spanish fluency preferred but not required

Working Conditions:

  • Position is non-exempt in accordance with the Fair Labor Standards Act
  • Hours: 9:00 AM to 5:00 PM, Monday - Friday, one-hour lunch break
  • Overtime: occasional, paid or compensatory
  • Travel: seldom
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