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Job Title: Administrative Assistant - ACAP

Department: Office of Counsel

Immediate Supervisor: Director of Attorney-Client Assistance Program (ACAP)

Positions Supervised: None

Purpose of the Job: To provide administrative support to ACAP Department

Essential Job Responsibilities:

  • Open, process, track, and forward responses, and maintain fee dispute files, ensuring appropriate documentation is forwarded to facilitators
  • Prepare labels and mail grievance and fee dispute complaint form packets
  • Respond to written and electronic communications and direct callers to the appropriate staff members
  • Work closely with Intake and Fee Dispute staff to process and track referrals
  • Provide information to callers about State Bar programs, including relevant forms and brochures
  • Assist in opening and processing incoming mail, including date-stamping, entering into the tracking database, and distributing appropriately
  • Provide backup support to other members of the ACAP Department
  • Assist with generating reports as needed
  • Perform filing and scanning duties

Non-Essential Job Responsibilities:

  • Serve as back up to perform duties of other employees when needed to include reception
  • Perform any other task assigned

Desired Education, Experience, and Skills:

  • Minimum of a high school diploma, with prior experience in legal field preferred
  • Familiarity with legal terminology and court system preferred
  • Excellent oral and written communication skills required
  • Proficient in Microsoft Office applications (Word, Excel, Outlook, etc.) and the ability to learn content management software systems
  • Spanish fluency preferred but not required

Working Conditions:

  • Position is non-exempt in accordance with the Fair Labor Standards Act
  • Hours: 9:00 a.m. to 5:00 p.m., Monday - Friday, one-hour lunch break
  • This position may be eligible for a hybrid work schedule once training is completed
  • Overtime: seldom
  • Travel: seldom 

Expected Hiring Range: $32,800 - $36,490

Interested applicants should send a cover letter and resume to jobs@ncbar.gov by February 13, 2025.

The North Carolina State Bar is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

This job description is not an employment agreement or contract. Management has the right to alter this job description at any time without notice.

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